Michigan CLASS welcomes the opportunity to address your comments and questions. If you cannot find the answer to your question in our Questions & Answers section, you may contact us at:
Michigan CLASS Client Services
717 17th Street, Suite 1850
Denver, CO 80202
Phone: (855) 382-0496
Fax: (855) 381-0496
You may submit questions for the Michigan CLASS Client Service Team using the form below and a member of the Michigan CLASS service team will contact you. If you would like to contact a member of the Michigan CLASS Relationship Team, please click here.
What is the Michigan CLASS Online Transaction Portal?
The Michigan CLASS Online Transaction Portal is a secure, Internet-based transaction system that allows registered Michigan CLASS Participants to self-manage their Michigan CLASS investments. The portal is available 24/7, 365 days a year
How does a new Michigan CLASS Participant receive login credentials?
All Participants will receive login credentials upon the establishment of their account via email. If you do not currently have your online credentials, please reach out to Client Services at (855) 382-0496 or email email@example.com.
How quickly can I expect to receive login credentials?
In most cases, login credentials will be distributed on the same day as the request; otherwise, credentials will be available on the following business day.
What is the difference between a wire and an ACH?
Wires are funds transferred via the Federal Reserve Wire System and can be processed and received by your beneficiary bank on the same day if the transaction is requested prior to the 3:00 p.m. ET cut-off. ACHs (Automated Clearing House) are processed overnight and are generally available to the beneficiary bank one business day after the transaction request has been made.
Hours of Michigan CLASS Client Service Operation:
Monday – Friday 8:00 a.m. – 5:00 p.m. ET
Daily Cut-off Time for Transactions:
3:00 p.m. ET
Updating your Account:
If you’d like to update authorized individuals or linked bank accounts on your Michigan CLASS account, please fill out the Signatory and/or Bank Amendment Forms that are available in the FAQs in the Help Section within the Michigan CLASS Online Transaction Portal.